Yes, we can offer:

• Extended storage.
• Vacation cleaning packages.
• Holding items until your return.
• Deliver to a safe place or neighbours.
• You can always reschedule your delivery slot to suit your availability.

Specialised treatments are available, but success rate depends on fabric type, extent of mould, and age of the stain.

Yes, alterations such as hemming, button replacement, and minor repairs are available for an additional fee. More complex alterations is also available, fitting may be required.

Most stains can be cleaned, but some set-in or old stains may be difficult to completely remove. We always do a stain treatment prior to laundry or dry cleaning, then do a final check afterwards. We sometimes re-clean to make sure the stain is cleaned.

Yes, large items such as duvets, curtains, blankets, and comforters can be cleaned.

Yes, we provide 24 hours express services for no additional charge for most laundry and dry cleaning garments. However, we recommend three day service to allow sufficient time for a thorough cleaning, as some stains require two or more cleaning cycles to get a get removed.

Absolutely, we offer:

• New customer's first order discount
• Monthly subscription plans
• Referral bonuses
• Recurring weekly order discounts

Absolutely! We value your loyalty. If you use our services on a weekly basis, you’ll enjoy a 10% discount on your orders. It’s our way of thanking you for choosing us as your trusted laundry and dry cleaning partner!

Yes, we free collection and delivery. However, all orders are subject to a minimum order of £20.

We use environmentally friendly solvents

You can schedule via our Online booking platform or the Mobile app.

Delicate items receive:

• Individual assessment
• Specialised cleaning techniques
• Hand cleaning if necessary
• Careful inspection before and after cleaning

Our referral program rewards you for sharing our services! When someone you refer uses our laundry or dry cleaning services, you’ll receive a 2% bonus credited to your account for every order they make. It’s our way of saying thank you for spreading the word and supporting us!

We aim to process the order within 1 business day for most laundry and dry cleaning garments. However, large household items may take slightly longer. Other premium service is available, such as Express same-day/next day service for urgent requests.

Frequency depends on wear and environmental conditions. But, suits usually every 2-3 wears. Formal wear is usually after each use.

All collected data are used and stored, in line with the current government guidelines

Recommended steps:

1. Check pockets & remove personal items
2. Point out specific stains
3. Place in a durable bag or use our branded bag
4. Wait for the driver to collect it at the allocated time slot
5. If left unattended, place the bag in a safe place and add a note with your online order of its location

Our minimum order values is £20. This means that we will charge your saved payment method £20 if your order balance is less than £20.

Suits, dresses, coats, wedding gowns, curtains, delicate fabrics, leather, suede, silk, wool garments, down jackets, and formal wear can all be dry cleaned. Care label below.

We can only accept electronic payments, common options include:

• Credit/debit cards
• Mobile payments
• Online transfers
• Account statement billing

Dry cleaning uses environment friendly chemical solvents to preserves fabric structure and prevents shrinkage, it is Ideal for delicate fabrics, while laundry uses water and detergents, its ideal for personal, and day to day machine washable garments.

If you are not satisfied with our service, we can offer the following options, depending on the case:

1. Free re-cleaning
2. Partial or full refunds
3. Compensation for damaged items

Payment is processed after we’ve completed cleaning your items and updated your order with the final garment count and balance. We’ll charge the saved payment method in your account just before delivery, ensuring a seamless and transparent process.