Privacy Policy

Welcome to My Laundry Room ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you access our website, www.mylaundryroom.co.uk ("Website"), or use our services. By using our Website and services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including but not limited to:

  • Contact Details: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and preferences.
  • Order Details: Information related to your laundry orders and transactions.
  • Payment Information: Non-sensitive payment details necessary for processing transactions.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, such as:

  • IP Address: To identify your location and enhance security.
  • Browser and Device Information: Details about your browser type, operating system, and device.
  • Usage Data: Information about your interactions with our Website, including pages visited and links clicked.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Order Processing: To manage and fulfil your laundry orders.
  • Communication: To send order confirmations, updates, and respond to your inquiries.
  • Service Improvement: To analyse usage patterns and enhance our services.
  • Security: To protect against fraud and unauthorised access.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your personal information with trusted third parties in the following circumstances:

  • Service Providers: To partners who assist in delivering our services, such as payment processors and delivery companies.
  • Legal Obligations: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

4. Your Rights

Under data protection laws, you have the right to:

  • Access: Request a copy of your personal information.
  • Rectification: Correct any inaccuracies in your data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Limit the processing of your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.

To exercise these rights, please contact our Data Protection Officer at dpo@mylaundryroom.co.uk.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience and analyse site traffic. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings; however, disabling cookies may affect site functionality.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Website and indicating the date of the latest revision.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.